Streamlining Benefits Admin: Real-World Wisdom from Industry Vet Maria Yao

03/20/24 • 29 min

Overwhelmed by the accelerating pace of change in benefits administration? The latest episode of the bWise Podcast is a master class in optimizing operations. Listen in as industry heavyweight and bswift advisory council member Maria Yao distills 30+ years of frontline expertise. In this insightful interview, you’ll uncover her three pillars of operational excellence – comprehensive training, rigorous documentation, and continuous simplification – and gain insights into fostering healthy team dynamics. Maria also offers a grounded perspective on leveraging automation and AI in HR tech while maintaining the critical human touch. Tune in for Maria’s straight-shooting advice and elevate your operational capabilities.

About Maria Yao

Maria Yao is a professional services executive and industry veteran with insights honed over a storied career leading global delivery operations at industry giants. Maria excels at driving profitability, building strong client partnerships, and fostering a winning culture among talented service delivery teams. Her expertise spans benefits administration, HR services, operations excellence, and leveraging technology.

About Maria Yao

Previous Episode

Achieving Liftoff: Lana Hillebrand’s Journey From Astronaut Aspirations to HR Industry Leader

In this episode, hosts Don and Sharon sit down with HR and benefits administration leader Lana Hillebrand, former Chief Administrative Officer at American Electric Power Company, Inc., who recently joined bswift’s advisory council. Lana shares her early career aspirations—which began with a bold declaration as a young girl that she wanted to be an astronaut—and what ultimately led her to a successful career in HR. Based on her experiences consulting and leading HR, she offers invaluable advice to consultants, vendors, job seekers, and anyone else in the industry. Listen in as Lana discusses the importance of relationship building, thought leadership, flexibility, and more. You’ll walk away with practical tips for navigating change and thriving in this fast-paced field.

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Mastering Digital Transformations with Ben Admin Vet Dave Mankowski

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About Dave Mankowski

Dave Mankowski is the Chief Growth Officer at Bounteous. He has more than 20 years of experience in digital transformations, developing businesses, marketing, and managed services solutions. He excels at leading teams to design holistic strategies and drive growth for Fortune 500 companies and startups. His background includes engineering and management degrees from Michigan State and Northwestern.