Episode 4: State of Customer Advocacy

05/04/18 • 39 min

Irwin Hipsman, director of customer success and advocacy at Crimson Hexagon, shares the results of a recent survey into the customer advocacy and advocate marketing community.

Irwin Hipsman, director of customer success and advocacy at Crimson Hexagon, shares the results of a recent survey into the customer advocacy and advocate marketing community.

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Episode 3: Advocacy and Customer Success

A very special episode of Advocacy Matters featuring Gainsight's Will Robins, who chats with us about why customer success is the right home for customer advocacy, how Gainsight incentivizes CSMs to promote advocacy, how he launched Gainsight's customer advocacy program, and predictions for the future of advocacy and customer success.

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Episode 5: Live from SiriusDecisions Summit 2018!

Evan, David, and Davin report live from Las Vegas, where SiriusDecisions unveiled a new Customer Advocacy Model. Other topics include Evan's impressive swag bag.