Getting the Most Out of Your Employee Experience

Description:

The employee experience is a never-ending process. What are you doing to ensure your employees are happy and engaged every single day? MRA’s Senior Recruiting and Retention Business Partner, Kristin Noack, sits down with us to explain how to get the most out of your employee experience, while setting you up as an employer of choice.

Listen to Discover:

1. Employee engagement is actually the destination, and the employee experience is the roadmap.
2. It’s important to understand, both at a macro level and micro level, what your employees are saying. Do this through engagement surveys, one-on-one meetings, etc.
3. A happy employee is an engaged employee, and a smooth and rewarding employee experience gives time back to managers!

Let's Connect:

Kristin (Smith) Noack LinkedIn profile

Transcript:

This is a computer-generated transcript--as accurate as possible.

Sophie Boler | 00;00;00;03 - 00;00;23;05

Hello hello, everybody and welcome to 30 minute Thrive, your go-to podcast for anything and everything H.R., powered by MRA, the Management Association. Looking to stay on top of the ever-changing world of H.R.? MRA has got you covered. We'll be the first to tell you what's hot and what's not. I'm your host, Sophie Boler, and we are so glad you're here.

Sophie Boler | 00;00;23;17 - 00;00;53;04

Now it's time to thrive. Hello, everybody. I am joined with Kirsten Noack today. She's our senior recruiting and retention business partner here at MRA and comes with over 15 years of experience. So she knows a lot. But she's hired, onboarded, trained and supported hundreds of employees throughout her career and is really here today to share that knowledge with all of you as we focus on employee experience as our main topic for today.

Sophie Boler | 00;00;53;13 - 00;00;57;18

So welcome to the show, Kristin. I'm excited to talk to you today.

Kristin Noack | 00;00;57;23 - 00;01;02;01

Thank you, Sophie. And so glad to be here to talk about a topic that I know well.

Sophie Boler | 00;01;02;10 - 00;01;13;11

Absolutely. Well, let's dive right into the first question. We're going to start a little broad. So could you tell me what the employee experience really means in your eyes?

Kristin Noack |;01;13;23 - 00;01;38;03

Absolutely. The employee experience to me really is the experience the employee encounters when they're engaged with your organization. Sounds pretty simplistic. Actually, a colleague of mine says it even in a more defined way that I like to talk about, and that is that the employee engagement is actually the destination, and the employee experience is the roadmap.

Sophie Boler | 00;01;38;19 - 00;01;57;18

I love that. Thanks. Well, in the previous two podcasts, we really went into the first steps of the employee experience, which talked about attracting talent and onboarding and all that fun stuff. So what are the next steps to creating a good employee experience?

Kristin Noack | 00;01;58;11 - 00;02;14;11

I'm glad you asked that. But Sophie we're going to take a step back because I know you recently talked to Jim Morgan about the candidate experience. And for those of you out there who have not been able to hear that podcast yet, I highly encourage it. There's a lot of similarities here between the candidate experience and the employee experience.

Kristin Noack | 00;02;15;02 - 00;02;39;28

And so I would say if you think back to what Jim was speaking with you about being a candidate, you really turn some tables. So he asked you a couple of questions about your candidate experience. And so if I remember correctly, I'm paraphrasing and recapping here, you talked quite a bit about when you were looking for employment, you looked at the culture of the organization, most likely by the Internet.

Kristin Noack | 00;02;39;28 - 00;03;05;25

You go to you trying to find articles, whatever that case may be. You thought about the culture. Would that be potentially of interest to you? Could that fit with who you are and what you were looking for? And then you had those discussions and you probably dug a little bit deeper. But those are the same things we actually talk about with an employee experience, because if you think about it, that candidate becomes the employee.

Kristin Noack | 00;03;05;25 - 00;03;34;05

So as in yourself, you became an employee thinking about those same things as well. But what happens next? Because that employee becomes part of the fabric of your organization. So you have to think of the other things. And that includes engaging in an employee, investing in an employee and communicating with an employee. If you think about the simple things you originally thought about when you did your candidate experience as par...