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Complete list of Customer Experience Podcasts - Listen & Review on Goodpods

The Unofficial Shopify Podcast

548 Episodes

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Avg Length 45m

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Latest episode 3 days ago

NEW EPISODES EVERY TUESDAY, SUBSCRIBE FOR UNBEATABLE ECOM RECON – Every Tuesday since 2014, host Kurt Elster shares the Shopify success stories that nobody tells you about, straight from the entrepreneurs living it. Subscribe for a raw look at what it really takes to succeed on Shopify.
Choice Hacking

88 Episodes

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Avg Length 12m

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Latest episode 3 days ago

Learn what makes buyers tick. In the Choice Hacking podcast, host Jen Clinehens dives into the psychology and behavioral science behind the world’s greatest business successes (and a few of the biggest failures, too) to help you grow your own business.
Beyond Retail

16 Episodes

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Avg Length 33m

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Latest episode 1 year ago

It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and convenience than ever before. But what now? What lessons should we take with us as we move forwards? And how can we ensure we’re ready for whatever’s next? To find out, host Colin Neil embarked on a journey spanning the past 10 years. Using our latest consumer research as a launch-pad, we spoke to famous brands, industry experts, and consumers on the street. The result is a five-part podcast series providing a unique insight into the rich, varied world of UK commerce in 2021 and beyond.
Advice from a Call Center Geek!

240 Episodes

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Avg Length 22m

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Latest episode 1 day ago

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
Design Mind frogcast

57 Episodes

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Avg Length 33m

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Latest episode 3 months ago

Meet the humans designing the future. Go behind the scenes to meet the people designing what's next in the world of products, services and experiences. Brought to you by frog, your global reinvention and experience partner. frog is part of Capgemini Invent. www.frog.co
The Chemical Show: Business Conversations with Top Executives in Chemicals & Materials Industry

201 Episodes

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Avg Length 30m

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Latest episode 3 days ago

Welcome to The Chemical ShowTM, where Chemical Means Business, the #1 business podcast in the global chemical industry. If you're looking for insights from business leaders of mid-market to Fortune 50 chemical and industrial companies, this is the place to be. Featuring interviews with industry executives, you’ll hear about the key trends impacting chemicals and plastics today: growth, sustainability, innovation, business transformation, digitalization, supply chain, talent, strategic marketing, customer experience and much more. Episodes are published every Tuesday. Founder and host Victoria King Meyer gained her industry experience at leading companies, including Shell, LyondellBasell and Clariant. Today, she is a high-performance coach and advisor to business leaders in chemicals and energy, as well as the host of The Chemical Show podcast, and founder of The Chemical Summit. Victoria brings a informed and engaging perspective, making this podcast not just about the chemical business, but about people, leadership, business challenges and opportunities, and so much more. The Chemical Show brings you the latest insights into trillion-dollar chemical industry. You will hear from leading industry executives as they discuss their companies, business, markets, and leadership. You’ll learn how chemical, specialty chemical, petrochemical, material science and plastics companies are making an impact, responding to the changing business environment, and discussing best practices and approaches you can apply in your business. This podcast is a must-listen for executives and business leader everywhere, leading B2B process businesses and industries, driving strategy, harnessing customers and suppliers, and driving business innovation.
The Dealer Playbook

1252 Episodes

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Avg Length 28m

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Latest episode 1 day ago

The Dealer Playbook is the top-rated podcast for automotive professionals who want to dominate the retail industry. Hosted by Michael Cirillo, this show delivers expert interviews, proven strategies, and actionable insights to help you sell more cars, lead stronger teams, and grow thriving dealerships. Whether you work in sales, service, F&I, marketing, or management, you’ll gain the tools and confidence to excel in a rapidly evolving market.Join thousands of listeners every week who trust The Dealer Playbook as their go-to resource for career growth and dealership success. Subscribe now and unlock the secrets to staying ahead in the fast-paced world of retail automotive.
Breakthrough Builders

67 Episodes

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Avg Length 34m

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Latest episode 2 years ago

Breakthrough Builders is a show about people whose passions, perspectives, instincts, and ideas fuel some of the world’s most amazing products, brands, and experiences. It’s a tribute to those who have the audacity to imagine - and the persistence to build - breakthroughs. Join Jesse Purewal as he hosts engaging, open conversations with accomplished leaders across the fields of technology, medicine, social impact, education, sports, public affairs, and society, revealing the personal influences and professional experiences that shape the way they imagine, innovate, and invent - so you can get the inspiration and insight you’re looking for as you build your own breakthroughs.
Retail For The Rest Of Us: A Podcast For Indie Retailers Who Want To Make Sales, Build Community and Grow Their Shops

68 Episodes

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Avg Length 32m

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Latest episode 8 months ago

Join indie retail hypewoman and founder of Feel Good Retail, Janine Mulone, to discuss the highs, lows, and how-tos of running an independent retail business. In each episode Janine and her guests share exclusive insights to inspire small brands to express their creativity, make money without giving up their vision, and build community. Say goodbye to forcing advice meant for much bigger businesses to fit your unique shop, goals and budget. Whether you're a brick and mortar shop owner, an eCommerce operator, an Etsy queen or some magical combination, this show is for you.
Retail Remix

252 Episodes

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Avg Length 34m

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Latest episode 25 days ago

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.
Deep Learning with PolyAI

61 Episodes

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Avg Length 23m

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Latest episode 10 days ago

PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
Experience Talks

25 Episodes

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Avg Length 16m

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Latest episode 1 year ago

Vzdělávací a networkingový event o customer experience - digitální transformaci, budování zákaznické spokojenosti, využívání soft skills a práce s relevantními daty.
The Small Business Safari

215 Episodes

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Avg Length 47m

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Latest episode 3 days ago

Have you ever sat there and wondered "What am I doing here stuck in the concrete zoo of the corporate world?" Are you itching to get out? Chris Lalomia and his co-host Alan Wyatt traverse the jungle of entrepreneurship. Together they share their stories and help you explore the wild world of SCALING your business. With many years of owning their own small businesses, they love to give insight to the aspiring entrepreneur. So, are you ready to make the jump?
People-First Culture Podcast with Michel Falcon

37 Episodes

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Avg Length 22m

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Latest episode 1 year ago

The People-First Culture Podcast are my audio thoughts sharing the lessons that I've learned in building businesses and my career. Along the way, I will also interview other people who have remarkable business and career stories to share with you. @michelfalcon
Experience Leader

36 Episodes

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Avg Length 48m

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Latest episode 6 months ago

Experience-driven companies lead their industries, and the world is taking notice. Let's learn how to provide consistently great customer experiences—together. Welcome to the Experience Leader Podcast.
Experience Action

103 Episodes

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Avg Length 15m

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Latest episode 3 days ago

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
Retail Koplopers | Retail inzichten voor ambitieuze retailers

22 Episodes

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Avg Length 14m

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Latest episode 2 years ago

Ben jij een koploper? Een gedreven retailer die de dingen anders ziet, maar ook anders aanpakt? Aan de hand van hapklare insights en interviews geven we je de tools en inzichten om jouw retail beleving én bottomline naar een volgend niveau te tillen.Meer inzichten, whitepapers en tools?Ga naar https://www.tilroy.com/retail-koplopers/Retail Koplopers, gepresenteerd door Tilroy
Faster Horses | A podcast about UI design, user experience, UX design, product and technology

34 Episodes

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Avg Length 68m

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Latest episode 11 months ago

Brighten your day – learn about user experience, design, products, gaming and technology. With entertaining and funny chat that goes off on unexpected tangents about life, everyday pain points and hilarious solutions.80% random, 20% user experience (UX) and user interfaces (UI)*Your hosts Mark, Nick and Paul discuss a different subject around design, UX, UI, business and technology, with the occasional special guest thrown in for good measure.Ironically as Henry Ford almost definitely did not say: “If I had asked people what they wanted, they would have said faster horses.” – we try and put the user back into the experience.Learn from industry leaders about their experiences and how to deal with them.We'll dip into the UX tombola to pick out a random hot topic to discuss, poke and prod.Saddle up and join us for the wild ride of humour, experience and sound-proofing cushions that is Faster Horses.*may contain nuts and the odd bit of swearing – sorry (not sorry!).Support the show for a third of your daily coffee and get extra content and insights: https://www.patreon.com/FasterHorsesGet your swagger on with our cool design, gaming and topic-related, official Faster Horses show, merchandise: https://www.paulwilshaw.co.uk/shop
Leaders in Customer Loyalty, Powered by Loyalty360

418 Episodes

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Avg Length 22m

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Latest episode 1 day ago

Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
Cold Takes Popular Opinions

7 Episodes

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Avg Length 34m

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Latest episode 1 year ago

Are you ready to dive into the world of marketing and technology like never before? Join Trevor Robinson and Ira Sharp on their thrilling podcast, "Cold Takes Popular Opinions," as they explore the hottest trends in technology and AI and their impact on modern marketing. With their unique and refreshing takes on these topics, Trevor and Ira leave no stone unturned in their quest to provide you with the latest insights and ideas for your business. They also interview some of the leading experts in their field, bringing you exclusive and valuable insights you won't find anywhere else. From practical marketing strategies to cutting-edge innovations, they cover it all in a way that's sure to keep you on the edge of your seat. But that's not all – "Cold Takes Popular Opinions" is also your go-to source for inspiring discussions on the power of modern marketing, with a focus on how businesses can use these tools to achieve success in today's fast-paced world. Whether you're an experienced marketer or just starting out, Trevor and Ira's dynamic and engaging style will have you hooked from the very first episode. So what are you waiting for? Tune in to "Cold Takes Popular Opinions" and discover a world of exciting possibilities for your business!
Cloud Realities

132 Episodes

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Avg Length 45m

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Latest episode 1 day ago

Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainability, AI, Data and Insight, Cyber, Cost, Leadership, Talent and, of course, Tech. Together, Dave, Esmee & Rob have over 80 years of cloud and transformation experience and act as our guides though a new reality each week.
The CX Live!

82 Episodes

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Avg Length 49m

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Latest episode 2 days ago

The CX Live! podcast is an interview-style show for briefing programs and meetings. Our goal is to be your dedicated channel for all things customer experiencer where we ask industry thought leaders the tough questions about building a world-class program. Each month we’ll explore a new topic or trend that impacts customer experience, employee engagement, digitization and more...We’re unfiltered. We’re authentic. We’re having a conversation... join in!
The Modern Experience Marketer

11 Episodes

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Avg Length 26m

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Latest episode 1 year ago

The Modern Experience Marketer is a collection of expert interviews, best practices, tips and ideas to help multi-location marketers convert customer experiences into revenues.
CX Passport

202 Episodes

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Avg Length 33m

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Latest episode 3 days ago

👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list. If you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup ✅Bring CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportMusic: Funk In The Trunk by Shane IversCX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

91 Episodes

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Avg Length 49m

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Latest episode 3 days ago

This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com
Your Call is Very Important to Us

8 Episodes

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Avg Length 44m

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Latest episode 1 month ago

With all of the advancements in technology, why is customer service getting worse instead of better? That is the key question “Your Call is Very Important to Us” seeks to answer. Please subscribe to the podcast on the platform of your choice. You can also visit our YouTube channel at: https://www.youtube.com/@yourcallis. Do you have a customer service fail you'd like to share? Would you be interested in sponsoring an episode? Want to just reach out and provide some feedback? Feel free to drop us an email at [email protected]. Thanks for joining us and be sure to spread the word!
The MarTech & Optimisation Podcast

11 Episodes

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Avg Length 44m

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Latest episode 2 months ago

A podcast that explores how brands use martech and data to create exceptional customer experiences
Ask an Expert by Propelo

66 Episodes

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Avg Length 40m

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Latest episode 7 months ago

Thought-provoking interviews designed to share real and actionable insights from founders, C-level executives, and thought leaders hosted by marketing insider Joshua Carlsen.
The Inflow Experience Podcast

33 Episodes

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Avg Length 32m

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Latest episode 5 months ago

Welcome to the Inflow Experience Podcast, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and anything else in between.
Human Centered

36 Episodes

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Avg Length 32m

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Latest episode 19 days ago

At VML, it is our unique ability to integrate our BX, CX and Commerce practices - creating connected brands to drive growth - ultimately combining real customer benefits with a deep brand bond, consistently pushing to exceed customer expectations and deliver unique and generous experiences. On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value and gain traction in transforming your business.
Thank You Come Again

21 Episodes

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Avg Length 44m

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Latest episode 1 year ago

TYCA: The Repeat Purchase & Loyalty Podcast - Insider Strategies from DTC Operators & Founders Join Blake Imperl, Head of Marketing at Wonderment, as he dives deep into the world of eCommerce and retention marketing. Blake interviews leading DTC operators and founders to uncover their proven strategies for driving repeat purchases and building brand loyalty. Say goodbye to generic tips and fluffy content. This podcast delivers actionable insights and tactics that you can use to boost repeat business and grow your customer base. Subscribe to TYCA now and take your eCommerce brand to the next level!
Shed A Little Light

5 Episodes

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Avg Length 14m

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Latest episode 2 years ago

"Shed a Little Light" podcast is a candid and practical series dedicated to exploring all things business development while promoting new ways to create an amazing client experience in our 2D and 3D world. Judy Bodenhamer, Founder and Managing Director of the Client Experience GroupTM is passionate about inspiring professionals to accelerate their business performance. Judy is driven to ENLIGHTEN her audience and empower them to SHINE. Join us!
Retain: The Customer Retention Podcast

66 Episodes

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Avg Length 32m

|

Latest episode 4 months ago

Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
CX In The Wild

119 Episodes

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Avg Length 30m

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Latest episode 6 days ago

"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
CX Today

252 Episodes

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Avg Length 19m

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Latest episode 8 days ago

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Voice of the Customer

5 Episodes

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Avg Length 21m

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Latest episode 4 years ago

Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.
Quality Perks - Call Center & Coffee Chats

21 Episodes

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Avg Length 22m

|

Latest episode 11 months ago

Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where professionals can exchange ideas, knowledge, and personal interests in a relaxed and informative setting.
CX-Talks - Insights, Technologie und Management für bessere Customer Experience

134 Episodes

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Avg Length 32m

|

Latest episode 3 days ago

CX-Talks® ist der erfolgreichste deutschsprachige Edutainment Podcast, der sich speziell mit dem Top Thema Customer Experience Management beschäftigt. Es geht um Insights - von und über Kunden, Technologie und CX Trends. Dazu Berichte von CX Managern aus der Praxis. Alle 14 Tage teilen Experten aus der DACH CX-Community ihr Wissen mit Peter Pirner. Ein Customer Experience Podcast, der Spaß macht und breit informiert. Gemacht für alle CX Interessierten: CX Manager, Mitarbeiter im Marketing, Customer Service und Vertrieb sowie Studierende. www.cx-talks.com
Humans of SaaS

72 Episodes

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Avg Length 37m

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Latest episode 2 years ago

This weekly podcast shines a light on the human side of the tech industry, with an emphasis on mental health, perseverance, creativity, successes, and failures. It goes beyond the flashy funding and acquisition announcements and explores the entrepreneurs, innovators, and leaders behind the scenes who make it all happen—what they’ve experienced, what they’ve overcome, and most importantly, what they’ve learned. Humans of SaaS in its first season was called NPS I Love You and quickly became the largest and highest-rated Customer Success podcast in the industry.
Experts of Experience

66 Episodes

|

Avg Length 44m

|

Latest episode 2 days ago

If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
Customer Engagement

5 Episodes

|

Avg Length 25m

|

Latest episode 2 years ago

De Customer Engagement Podcast is de podcast met vooruitstrevende klantcontactprofessionals van bekende B2C- en B2B-merken. Hoe kijken zij naar klantcontact vanuit hun eigen visie en praktijk? Luister ook via Apple Podcasts, Spotify en Google. Powered by OBI4wan en Frankwatching.
CX Champions

36 Episodes

|

Avg Length 33m

|

Latest episode 5 months ago

Your brand experience is made up of so many small moments. So every moment needs to be positive, personal and drive business performance. But how do you make the most of every touch point? And how do you exceed ever-rising customer expectations? CX Champions is an UNSCRIPTED masterclass on how YOU can stand out, think differently, and re-imagine what a Customer Experience could look like in a digital-first world. Join us to hear from top CX leaders in the world and they’ll champion every moment.
Working Smarter:  Presented by Calabrio

43 Episodes

|

Avg Length 32m

|

Latest episode 3 hours ago

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
Real Talk about Real Marketing

67 Episodes

|

Avg Length 34m

|

Latest episode 16 days ago

An Acxiom podcast where we discuss marketing made better, bringing you real challenges and emerging trends marketers face today.
The Customer Experience Show

28 Episodes

|

Avg Length 42m

|

Latest episode 2 years ago

In customer-centric organizations, there is often a visionary leader who drives the customer experience -- regardless of their title. Whether you're an executive in marketing, IT, sales, service or HR -- you need to build smarter customer experiences. It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative -- and unexpected -- ways to empower their employees and delight their customers.
Relate

29 Episodes

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Avg Length 20m

|

Latest episode 5 years ago

So much of who you are comes from your relationships—with friends, co-workers, and your community. Relate by Zendesk is about how we connect, how we work together, and how we understand one another. In each episode you’ll hear stories about relationships forged through high adventure and everyday kindness. There are unlikely friendships and surprising connections. And like all good stories, there are lessons in how to manage challenging situations and better understand your own relationships. Hosted by Tamara Stanners, produced by Zendesk.
Not Another Bot: The Generative AI Show

17 Episodes

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Avg Length 32m

|

Latest episode 10 months ago

This is Not Another Bot: The Generative AI Show. Each month, we chat with leading experts in the fields of customer and employee experience, unpacking complex topics and demystifying the technology behind it all. In the simplest terms - we’re here to geek out about Generative AI, automation and the future of conversational experiences!
Customerland

100 Episodes

|

Avg Length 29m

|

Latest episode 1 day ago

Customerland is a podcast about .... Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner ... if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
Les is More - The Art of Guest Service

6 Episodes

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Avg Length 27m

|

Latest episode 1 year ago

Customer Service evolves into Guest Service. Listen with me as I go over stories, valuable lessons learned, and best practices from working in resorts, retail, and the medical field for the last 30 years. I'd love to share career advice to help you further your skillset and be more valuable to your customer and your business. Whether it's b2b or b2c, I'll cover the topics that arise every day when interactions go awry and how to conquer them, with the magical touch that 23 years at Walt Disney World Resort taught me."Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company in any way. Though Les Tsui is technically employed by or affiliated with The Walt Disney Company, the views, and opinions showcased on this podcast are in no way endorsed by The Walt Disney Company or the Walt Disney World Resort. For official Disney information, visit Disney directly.
Re:Design met Kjelle en Thomas

19 Episodes

|

Avg Length 57m

|

Latest episode 1 month ago

Welkom bij Re:Design, een podcast reeks over design en designers.Elke aflevering bespreken we observaties of stellingen die ons bezig houden. Stellingen zoals “Mascottes maken een comeback” en observaties als “Motion design staat nog in zijn kinderschoenen”. Vanuit onze eigen expertise brengen we tips, voorbeelden en verhalen die de brede wereld van designers met elkaar verbindt. Wil je verder op de hoogte blijven? Je kan ons ook volgen op youtube, instagram, LinkedIn en Twitter via @ Redesign_pod. Daar kan je terecht voor extra content of om ons een berichtje te sturen. Hosted on Acast. See acast.com/privacy for more information.